8. RESPONSIBILITY AND LIABILITY
All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by Fairys Holiday through our appointed agents.
We try our best to ensure that the tour itinerary is arranged to keep within the prayer time and halal meals are arranged at local restaurants especially to cater for our Muslim customers.
Fairys Holiday accepts no responsibility for any injuries, damage, accidents, loss, delay, theft, quarantine, custom regulations, strike, acts of God, and/or changes of itinerary, deportation or refusal of entry by immigration.
Customers are responsible for all losses and expense from authorities confiscation resulting from improper travel documents, procession of unlawful items or irregularities.
Proper travel documents are expected of all customers.
Fairys Holiday also reserves the right to request for any individual to withdraw from the tour if it is deemed that his or her behavior or conduct is detrimental to or incompatible with health, safety, interest, harmony and welfare of the other tour participants and the tour group. Under such circumstances, Fairys Holiday shall be under no liability thereafter to any such person.
No Tour Leader or Tour Guides, employees or agents of Fairys Holiday are authorized to commit Fairys Holiday to any liability. Fairys Holiday will not be bound by any statement or representation unless is it in writing and signed by the company management.
Fairys Holiday will not be held responsible for any losses and expense of domestic air ticket, local hotel, transportation to and from the airport, and other personal travel services that is booked by customers due to international flight change or cancellation.
Fairys Holiday reserves the right to revise the tour fare and to determine the date of commencement of such revised tour fares.
All enquiries will be attended to within 24 hours to a maximum of 3 working days. Depending on the nature of your enquiry, please allow up to 30 working days especially in the case of past booking queries for it to be investigated and resolve.
Fairys Holiday reserves the right to change, amend, insert or delete any of the terms and conditions and policies contained within this document, as the case may be, without prior notice.